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Home » ITIL » ITIL® Service Release, Control, and Validation

ITIL® Service Release, Control, and Validation

 control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.

The main process focus areas of this course include:

    Service asset and configuration management (SACM)
    Change management
    Change evaluation
    Release and deployment management
    Service validation and testing
    Request fulfillment
    Knowledge management

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Certification:

ITIL Intermediate Qualification: Release, Control, and Validation

Thousands of students have achieved ITIL certifications with the help of our training. We're so confident in our ITIL training, we guarantee your success on the Intermediate ITIL exams or your money back. Visit www.globalknowledge.com/itilguarantee for details.
Did You Know?

This class is available in our Virtual Classroom -- live online training that combines premium skills development technologies and expert instructors, content, and exercises to ensure superior training, regardless of your location.
What You'll Learn

    Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
    Importance of ITIL Release, Control, and Validation while providing service
    How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
    Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
    How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
    Measure ITIL Release, Control, and Validation
    Importance of IT Security and its contributions to ITIL Release, Control, and Validation
    Technology and implementation considerations surrounding ITIL Release, Control, and Validation
    Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation

Who Needs to Attend

    IT operations, technical, or IT management personnel requiring more information about ITIL best practices
    Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Prerequisites

    ITIL Foundation Certification (v3 or newer) required
    Two to four years of relevant work experience
    To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the ITIL publications Service Operation (ISBN 9780113313075) and Service Transition (ISBN 9780113313068) and complete at least 12 hours of personal study

Follow-On Courses

    ITIL® Service Lifecycle: Service Transition
    ITIL® Service Lifecycle: Service Operation
    ITIL® Service Capability: Service Offerings and Agreements
    ITIL® Service Capability: Operational Support and Analysis
    ITIL® Service Lifecycle: Service Strategy
    ITIL® Service Lifecycle: Service Design
    ITIL® Service Lifecycle: Continual Service Improvement
    ITIL® Service Capability: Planning, Protection, and Optimization
    ITIL®: Managing Across the Lifecycle

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

    ITIL® Certifications

Why Global Knowledge?

    Practice to Perform
    Our courses maximize learning through intensive, hands-on exercises. Our experiential design puts theory into practice and dramatically improves your learning experience, professional development, and retention. It is the difference between memorizing facts and building competency. We use more challenging scenarios and offer greater detail and practice of each concept than traditional courses, so you will return to work more knowledgeable and with greater expertise.
    Free Templates with Every Course
    Creating templates to support your methodology is expensive and time consuming. We make it easy for you to adopt best practices quickly and easily by including our CD of 110 templates with this course. You can easily customize the templates for use throughout your organization.
    Flexible Courses That Fit Your Needs
    Building our courses with individual lesson objects allows us to easily customize a solution that meets the needs of your organization. From editing standard course curriculum to creating a custom course that complements the best practices of your organization, we have the experience and expertise to deliver exactly what you need.
    Customization for Organizations
    Using our SOLVE methodology (Surround, Originate, Launch, Validate, Evolve), we can assess your organization's unique learning needs and goals, design and implement a tailored solution, and provide continuous program improvements. We also offer curriculum-planning services to help maximize the return on your organization's training investment.

Course Outline
1. Release, Control, and Validation

    Processes
    Purpose and Objectives
    Scope of Service Transition in Relation to the RCV Processes
    Service Transition Value to the Business
    RCV Processes Interaction with Other Lifecycle Stages
    Developing an Effective Service Transition Strategy
    Key Initiatives for Preparing for Effective Service Transition
    Planning and Coordinating Service Transition Activities
    Service Transition Process Support

2. Service Asset and Configuration Management

    Purpose and Objectives of SACM
    Scope of SACM
    Business Value
    Policies, Principles, and Basic Concepts
    Activities, Methods, and Techniques
    Triggers, Inputs, and Outputs
    Interfaces with Other Processes
    Information Management in SACM
    CSFs and KPIs
    Challenges and Risks
    SACM Activities Performed by Service Operation
    Roles and Responsibilities

3. Change Management

    Purpose and Objectives
    Scope of the Change Management Process
    Business Value
    Policies, Principles, and Basic Concepts
    Activities, Methods, and Techniques
    Triggers, Inputs, and Outputs
    Process Interfaces
    Role of the Configuration Management System in the Change Management Process
    CSFs and KPIs
    Daily Operational Activities
    Managing Organizational and Stakeholder Change as Part of Continual Service Improvement (CSI)
    Challenges and Risks
    Roles and Responsibilities

4. Change Evaluation

    Purpose and Objectives
    Scope of Change Evaluation
    Business Value
    Policies and Principles
    Key Terminology
    Activities, Methods, and Techniques
    Evaluation Report Contents
    Trigger, Inputs, and Outputs
    Interfaces with Other Processes
    Information Management in Change Evaluation
    CSFs and KPIs
    Challenges and Risks
    Roles and Responsibilities

5. Release and Deployment Management

    Purpose and Objectives
    Scope of the Release and Deployment Management Process
    Business Value
    Policies
    Activities, Methods, and Techniques
    Triggers, Inputs, and Outputs
    Interfaces with Other Processes
    Information Management in the Release and Deployment Management Process
    CSFs and KPIs
    Challenges and Risks
    Release and Deployment Management Activities Performed by Service Operations
    Roles and Responsibilities

6. Service Validation and Testing

    Purpose and Objectives
    Scope of the Service Validation and Testing Process
    Business value
    Policies, Principles, and Basic Concepts
    Activities, Methods, and Techniques
    Trigger, Inputs, and Outputs
    Interfaces with Other Processes
    Information Management in Service Validation and Testing
    CSFs and KPIs
    Challenges and Risks
    Roles and Responsibilities

7. Request Fulfillment

    Purpose and Objectives
    Scope of Request Fulfillment
    Business Value
    Policies, Principles, and Basic Concepts
    Activities, Methods, and Techniques
    Triggers, Inputs, and Outputs
    Process interfaces
    Information Management in Request Fulfillment
    CSFs and KPIs
    Challenges and Risks
    Roles and Responsibilities

8. Knowledge Management

    Purpose, Objectives, and Scope
    Business Value
    Policies, Principles, and Basic Concepts
    Activities, Methods, and Techniques
    Triggers, Inputs, and Outputs
    Interfaces with Other Processes
    Information Management in the Knowledge Management Process
    CSFs and KPIs
    Challenges and Risks
    Relationship Between CSI and the Knowledge Management Process
    Roles and Responsibilities

9. Technology and Implementation Considerations

    Generic Technology Requirements to Support Process Capabilities
    Managing a Change in Operations
    Service Operation Use of Project Management Approaches
    Assessing and Managing Risk in Service Operation
    Operational Staff in Service Design and Transition
    Knowledge Management Tools
    Collaboration
    Configuration Management System
    Planning the Implementation of Service Management Tools
    Implementation Considerations

10. Exam Preparation/Mock Exam
11. Exam
Label: ITIL
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